Jackalope Land Gift Card

How Long Until I Get My Magic?

In Jackalope Land, our mythical creatures work as hard as possible to get your item up and out as quickly as possible–but all of our magic is handmade and cannot be rushed. We try to keep all items in stock but be prepared to wait (maximum) 4 weeks before it is shipped.

How does it work?

If the item you ordered is labeled “in stock” we will post it out immediately and it should be with you in 1-2 weeks (plus 2-3 days processing time). 

If the item you ordered is labeled “made to order”, we usually need 4-8 weeks to make the magic, then maximum 1-2 weeks for it to arrive at your door. 

If you have a deadline we need to meet don't worry! Just send us an email so we can give you a time estimate and we’ll try our best to work around your deadlines as well. 

Please note that when we send your tracking number to you, it is your responsibility to keep an eye on your package and inform us if it does not arrive within a maximum of three weeks from the date your tracking number was sent to you. If there are any delays, we recommend contacting your local post office. If there is a problem, feel free to send us an email and we will help in any way we can. 

Shipping & Postage

At the moment we post all items (except the sequin overalls) with DHL International from our mermaid lagoon in Indonesia. We take up to 3 days to process your order before it is posted. You then have the option of regular post (6-10 days) or express (3-5 days). For more shipping rates, feel free to contact us. 

All overalls are shipped from Canada with Canada Post.

If your order contains overalls and another design that comes from our Indonesia Studio, you will receive two separate packages and tracking numbers.  

Right now we are offering free shipping for orders over $200 from the USA, UK, Australia, Canada! 

Duties and Taxes

Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. 

If you refuse a package from Jackalope Land, you are responsible for original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Jackalope Land. This amount will be deducted from your merchandise refund. In the instance, the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.

Unfortunately we have no control over these charges as customs policies vary country by country. If you have any questions, you are advised to contact your local customs!

Our mythical creatures in Jackalope Land all work really hard to ensure that you are completely happy with your purchased sparkle. If you get an item and are not happy with it, we are happy to offer you a refund or exchange.

What are my return or exchange options?

If you receive an item and it isn't quite right for you, you can either: 

1. Exchange the item for something else
2. Exchange the item for store credit 
3. Return the item and request a refund  

How do I return?

• Visit our returns center
• Enter your order number and email address.
• Follow the instructions and select the items you want to return.
• Once your request is approved, you will get a confirmation email with shipping guidelines and instructions.

IMPORTANT: Please make sure to mark the item as a gift and with a value lower than $50USD for shipping, the sender is responsible for any import duty.

What items are returnable? 

• Within 7 days from the date of receiving the item
• Items in unused and re-sellable condition
• Items purchased from Jackalope Land directly
• Items in the original packaging with any tags intact
• No return on any Sale Items
• No return on Accessories
• No returns on items that are "Custom Made"

We reserve the right to refuse a return on any item(s) that do not meet these standards.

If you have been sent an incorrect or faulty item, reach out to us within 7 days of receiving the item. Please leave a note in your return to describe what is wrong about the item received, with photographic evidence so we can approve your exchange.

We cannot offer free returns as we are a small independent business. The buyer is responsible for covering the postage costs both ways. We recommend returning the item using tracked postage, as we cannot take responsibility for any items that do not reach us.

As some of our postage cost is included in our pricing, please note that a $20USD postage fee is nonrefundable upon the purchase of any item as well as a 3% transaction fee. 

Please note if you send us back an item that is non-refundable, you will need to cover the shipping to get it sent back to you or may lose the item.

Can items be exchanged?

We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you. Please note there is no exchange on sale items.

What are the refund options?

• Refund to the original payment method
• Refund to store credit (if applicable). An extra 10% will be added if you select store credit, you will receive a 110% credit balance for the returned item. Store credits are valid for one year from the date of issue. Please note that items purchased with store credits are non-refundable.

 

Hand wash with cold water.
Hang dry in the shade.
Do not tumble dry.
Do not machine wash.
Serenade with love songs.

For stains, scrub with soft side of a sponge with detergent.
Let soak and rinse with cold water.